Refund Cancellation Policy

At Naj Jewellery Pvt Ltd, we strive to provide our customers with the highest quality products and services. We understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the terms and procedures for refunds and cancellations.

1. Order Cancellations

• Before Shipment:

  • Orders can be canceled before they are shipped. To cancel an order, please contact our Customer Care team immediately.

  • You can reach us at:

    • Phone: +91 861 2331123 | 2331323

    • WhatsApp: +91 9030331123 | 9032331123

    • Email: ournaj@najindia.com

  • If the order is successfully canceled before shipment, a full refund will be processed.

• After Shipment:

  • Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return or exchange as outlined in the next section.

2. Returns and Refunds

• Eligibility for Returns:

  • Products are eligible for return only in the following cases:

    • Manufacturing defects

    • Damage during transit

    • Incorrect product received

  • The return request must be initiated within 7 days of receiving the product.

• Conditions for Returns:

  • The product must be unused and in its original packaging with all tags and certificates intact.

  • Naj Jewellery reserves the right to reject any return request if the product shows signs of wear, damage, or alteration.

• Process for Returns:

  • Contact our Customer Care team with your order details and reason for return.

  • Once the return request is approved, you will receive instructions on how to ship the product back to us.

  • Return shipping costs may be covered by Naj Jewellery in case of damaged or incorrect items.

3. Refund Policy

• Refund Processing:

  • Refunds will be initiated only after the returned product passes our quality inspection.

  • Refunds will be Credited to the original payment method used during the purchase.

  • It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

• Non-Refundable Items:

  • Custom-made or personalized items

  • Gift cards or vouchers

4. Exchange Policy

• Products eligible for return may also be exchanged for another item of the same or higher value, subject to availability.

• Price differences for exchanges will need to be settled before the new product is shipped.

5. Contact Information

For any refund or cancellation queries, please contact us:

• Phone: +91 861 2331123 | 2331323

• WhatsApp: +91 9030331123 | 9032331123

• Email: ournaj@najindia.com

• Address: 957 Jewel Junction, Achari Street, Nellore – 524003, Andhra Pradesh, INDIA