Shipping and Delivery

Shipping and Delivery Policy

At Naj Jewellery, we are committed to delivering your purchases with utmost care and reliability. Below is our shipping and delivery policy for domestic orders:

1. Shipping Charges

• We offer free shipping on all orders across India.

2. Delivery Timeframe

• Orders are typically delivered within 3-7 business days from the date of dispatch.
• Please note that delivery times may vary due to factors such as weather, public holidays, or unforeseen circumstances.

3. Order Processing

• Orders are processed and dispatched within 1-3 business days after payment confirmation.
• For custom-made or pre-order jewellery, the processing time may extend up to 15-30 business days.

4. Tracking Your Order

• Once your order is shipped, a tracking number will be shared via email or SMS, allowing you to monitor your shipment’s progress.

5. Packaging

• Your jewellery will be securely packaged to ensure safe delivery.
• Each order will include a detailed invoice and, where applicable, a certificate of authenticity.

6. Delivery Address

• Please ensure that the shipping address and contact details provided are accurate and complete. Naj Jewellery will not be responsible for delays or lost shipments due to incorrect or incomplete addresses.

7. Delayed or Missing Orders

• If your order is delayed or has not arrived within the estimated timeframe, please contact our customer support team for assistance.

Contact Us

For any questions or concerns related to shipping and delivery, please feel free to contact us:

• Email: ournaj@najindia.com
• Phone: +91 9030331123
• Address: 957 Jewel Junction, Achari Street, Nellore – 524003, Andhra Pradesh, INDIA

We value your trust and look forward to delivering your jewellery with the utmost care and precision.